Who this applies to
This policy explains how Pluto Training Pty Ltd (ABN 88 659 653 291, RTO 46209) collects, uses, stores and discloses your personal information.
It applies to students, prospective students, employers who book training with us, and anyone who contacts us through this website.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, the Student Identifiers Act 2014, and the National VET Data Policy.
What we collect
If you enquire
Your name, phone number, email address, the course you are interested in, and anything else you choose to tell us.
If you enrol
Because we are a registered training organisation, some of what we collect is prescribed by law rather than chosen by us:
- Name, date of birth, gender, and contact details including residential and postal address.
- Your Unique Student Identifier (USI).
- Emergency contact details.
- Country of birth, language spoken at home, and whether you identify as Aboriginal or Torres Strait Islander.
- Highest school level completed and any prior qualifications.
- Employment status and your reason for studying.
- Employer details, where an employer is involved in your training.
- Your training records, assessment results, attendance and certification issued.
- Payment and fee records.
Sensitive information
We ask whether you have a disability, impairment or long-term condition, and whether you need support.
You do not have to answer. If you choose to, we use it only to arrange support and reasonable adjustments, and to keep you safe around plant and equipment. It is not used to decide whether you are accepted.
Why we collect it
- To process and manage your enrolment.
- To deliver and assess your training.
- To identify support needs and arrange support.
- To issue your qualification or Statement of Attainment.
- To meet our reporting obligations as an RTO.
- To manage fees, invoicing and payment plans.
- To handle complaints, appeals and feedback.
- To keep you safe while training.
If you choose not to give us information we need, we may not be able to enrol you or issue your certification.
VET Data Privacy Notice
Why we collect your personal information
As a registered training organisation, we collect your personal information so we can process and manage your enrolment in a vocational education and training course with us.
How we use your personal information
We use your personal information to enable us to deliver VET courses to you, and otherwise as needed to comply with our obligations as an RTO.
How we disclose your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law to disclose your personal information to the relevant state or territory training authority.
How the NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; facilitating statistics and research relating to education, including surveys and data linkage; understanding the VET market; administration of VET; and other purposes as required or permitted by law.
NCVER is authorised to disclose information to the Australian Government Department responsible for skills, Commonwealth and state or territory training authorities, and VET regulators for purposes such as administering VET, including program administration, regulation, monitoring and evaluation.
You may receive an invitation from NCVER or a Commonwealth, state or territory authority to complete a survey. These surveys are voluntary and any information you provide will be treated confidentially.
NCVER may also disclose personal information to persons engaged by NCVER to conduct research on its behalf. NCVER does not intend to disclose your personal information to any overseas recipients.
For more information about how NCVER will handle your personal information, see the NCVER Privacy Policy at ncver.edu.au/privacy.
Surveys
You may opt out of being contacted for the National Student Outcomes Survey at the time of enrolment. Tell us and we will record it.
Contact information
At any time you may contact us to request access to your personal information, correct your information, or make a complaint about how your personal information has been handled. Our contact details are at the bottom of this page.
Your Unique Student Identifier
We are required to verify or create a USI for you, and we cannot issue nationally recognised certification without one.
Your USI is handled under the Student Identifiers Act 2014. We use it only to verify your identity in the USI Registry, to report your training activity, and to issue your certification.
Your USI will never appear on your certificate or Statement of Attainment.
You control your own USI account and can view your complete national training record at any time at usi.gov.au.
Who else we may share your information with
| Who | Why |
|---|---|
| NCVER | Required by law – see the VET Data Privacy Notice above |
| Australian Skills Quality Authority (ASQA) | Our regulator, for audit and regulatory purposes |
| Student Identifiers Registrar | To verify or create your USI and report your results |
| State and territory training authorities | Where required by law |
| Your employer | Only where your employer is paying for or has arranged your training, and only in relation to that training — enrolment confirmation, attendance and results |
| Work health and safety regulators | Where a unit leads to a licensed outcome and the regulator requires it |
| Our software and service providers | Student management, email and hosting – bound to protect your information |
| Emergency services or medical personnel | If you are injured or there is a serious threat to someone’s health or safety |
Marketing
If you enquire or enrol, we may contact you about your training, courses related to what you have done with us, and renewals where a ticket needs refreshing.
Every marketing message includes a way to opt out, and you can tell us to stop at any time by emailing info@plutotraining.edu.au. Opting out will not affect your training or support.
We do not use unsolicited marketing approaches to sell our services.
This website
Enquiry forms
When you submit a form on this site we collect what you enter, and we use it only to respond to your enquiry and, if you go ahead, to assess your suitability for training.
Cookies and analytics
This website uses cookies. Some are necessary for the site to work. Others help us understand how the site is used so we can improve it.
You can accept, reject or manage cookies using the banner when you first visit, and you can change your browser settings to refuse cookies at any time. Refusing non-essential cookies will not stop you using the site.
Links to other sites
Where we link to another website, such as training.gov.au or usi.gov.au, that site has its own privacy policy and we are not responsible for it.
How we store and protect your information
- Hard copy records are kept under lock.
- Electronic records are password protected.
- Access is limited to staff who need it to do their job.
- Records no longer required are destroyed securely, unless we must keep them for legal reasons.
How long we keep it
| Records of certification issued | 30 years |
| Your completed assessments | At least 2 years after you complete |
| Other student and business records | At least 7 years |
If we ever cease operating, our student records would be transferred to ASQA as required by law.
Seeing and correcting your information
You can ask to see the personal information we hold about you, and you can ask us to correct it if it is wrong.
Write to info@plutotraining.edu.au. We generally provide access within 30 days. There is no charge to make a request, though a reasonable cost may apply for providing extensive copies.
If we cannot give you access, we will explain why in writing.
You can also update your contact details at any time by contacting us — and you are required to tell us within 7 days if they change.
If something goes wrong
We take reasonable steps to protect your information. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
Privacy complaints
If you think we have mishandled your personal information, tell us. Email info@plutotraining.edu.au or call (02) 9138 3500.
We will acknowledge your complaint, investigate it and respond in writing. There is no cost and you will not be disadvantaged. You can use our normal complaints and appeals process if you prefer.
If you are not satisfied with our response, you can contact:
| Office of the Australian Information Commissioner | 1300 363 992 – oaic.gov.au |
| NCVER (about how NCVER handles your data) | ncver.edu.au/privacy |
Changes to this policy
We review this policy annually and update it when our practices or the law change. The current version is always the one published on this page.
Contact us
| Privacy enquiries | info@plutotraining.edu.au |
| Phone | (02) 9138 3500 |
| Business hours | Monday to Friday, 8:00am – 5:00pm |
| Legal name | Pluto Training Pty Ltd |
| ABN | 88 659 653 291 |
| RTO number | 46209 |
Related pages
This policy is reviewed annually. Current version: V1.0 — July 2026. Next review: July 2027.